dl-wx is graphical native client to the DL web-service. With dl-wx your users can create tickets directly from the system’s tray, without having to open a browser or login every time.
It’s included starting from DL 0.10 into client/dl-wx in the source distribution. This page contains pre-packaged versions for the most popular operating systems that can be readily installed by your users.
Here’s a brief list of the latest 5 available releases of “dl-wx” (most recent first):
On the first run, you should enter the basic configuration parameters:
“REST URL” is normally the URL of the service with “/rest.php” appended (but ask your system administrator for confirmation).
“Verify SSL certificate” can be unchecked to disable SSL certificate validation. This is mostly useful for self-signed certificates, and thus should normally be left checked (the default).
Once configured/started, all actions can be performed by right-clicking on the dl-wx icon in the system tray:
Creating a new ticket is easy; simply select “New ticket” from the main menu:
Click on “Browse” to select the file to send, then click “Upload” to create the ticket:
Once completed, simply press the “Copy” button to copy the ticket link to the clipboard. You can paste the link anywhere by pressing with the usual “Ctrl+V” (or by right-click / Paste).
Please note: You can simply left click on the tray icon to create a ticket with the default settings, which is even faster! The default settings can be set while creating a ticket normally through the menu.